Twin Pines Landscape Contracting, LLC Privacy Policy
Effective 10/01/2026
At Twin Pines Landscape Contracting, LLC (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, share and protect your personal information, especially phone numbers used for text messaging related to scheduling services.
1. Information we collect
We may collect the following types of personal information
- Contact Information: Name, phone number, email address
- Service Information: Appointment details, service address
- Communication Date: Records of text message interactions, such as confirmations and replies
We collect information when you
- Request and appointment
- Provide your phone number for scheduling or updates
- Communicate with us via text message or website forms
2. How We Use Your Information
We use your personal information to:
- Send appointment notifications and reminders
- Confirm arrival times, for example, “Sam with Twin Pines Landscape Contacting, LLC is on the way”
- Communication about scheduling changes
- Improve customer service
- Respond to inquiries
3. SMS/Text Messaging
By providing your mobile number, you consent to receive SMS/Text messages from Twin Pines Landscape Contracting, LLC regarding service appointments and updates. These messages may include:
- Appointment confirmations
- Technician arrival notifications
- Scheduling reminders
- Cancellation or rescheduling notifications
Message frequency may vary. Standard message and data rates may apply. You can opt out at any time:
- Reply STOP to unsubscribe from future text messages
- After you opt out, we may send a one-time message to confirm you will not receive further messages
4. Use of Third Party Service
We use trusted third party service providers to facilitate communications, including text messages. These providers may have access to your personal information only as needed to perform their services. For example:
- Twilio is used
send automated text messages on our behalf.
We do not sell, rent, or trade your personal information to third parties for marketing.
5. How We Protect Your Information
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized use, alteration, or disclosure.
However, no data transmission over the internet is 100 percent secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Children’s Privacy
Our services are intended for individuals aged 18 years and older. We do not knowingly collect personal information from children under 18.
7. Your Rights
You may request to:
- Access the personal information we hold about you
- Correct or update your information
- Delete your information, subject to legal obligations
To make a request, email us at:
Email: tereasa@twinpineslandscape.com
Phone: (541)593-3228
8. Changes to this policy
We may update this Privacy Policy from time to time. When we do, the revised version will be posted here with a new “Effective Date”.
9. Contact Us
If you have questions about this policy or how your information is handled, please contact
Twin Pines Landscape Contracting, LLC
Website: https://twinpineslandcape.com
Email: tereasa@twinpineslandscape.com
Phone; (541)593-3228